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Terms & Conditions

TERMS AND CONDITIONS

These are the terms and conditions of the contract between Maison des Vignes and its guest.  It is extremely important that these terms and conditions are understood and observed by each member of the party.  It is the responsibility of the lead guest for each booking (the person who makes the booking) to ensure that each member of their party does this.

1.   Premises:

Maison des Vignes provides holiday accommodation at Chemin la Javone, Saze, 30650, France – www.maisondesvignes.co.uk

2.   Contract:

The Rental Contract is between Maison des Vignes and the individual making the booking (the lead guest).  When the booking is made, it is deemed that the lead guest will (a) have read all the details stated on maisondesvignes.co.uk, VRBO.com, Avignon-et-Provence, holidayrentals.co.uk or any other advertising website in which it appears, (b) agrees with the terms and conditions under which the holiday is offered, (c) takes responsibility for ensuring that each member of their party is aware of these terms and conditions and (d) is personally responsible for payment of the full balance of the accommodation rental price by the time that it is due (see 9 below).

3.   Price:

Prices are in GBP Sterling, unless otherwise agreed by both parties.

Maison des Vignes reserves the right to change prices from those advertised.  In such circumstances Maison des Vignes will make clear the new price at the point at which the booking is made.

4.   Included (and not included) in the rental price:

The accommodation rental price includes:-

     Accommodation is described on maisondesvignes.co.uk, VRBO.com, Avignon-et-Provence, holidayrentals.co.uk, etc. websites.

     Bed linen and towels (hand and bath) – changed weekly.

      Please note that pool towels are not supplied, and we shall be grateful if you will please bring your own.

     Use of pool and grounds.

The accommodation rental price does not include cleaning (see section 16), transportation or travel insurance.

5.   Payment:

Payment may be made in GBP Sterling by cheque, bank transfer or by PayPal.  In each case, the guest is required to bear any costs associated with the chosen method of payment.

6.   Reservations:

Upon receipt of written confirmation from the guest that he or she wishes to reserve the accommodation for a specified period, the dates will be held for 7 working days to allow for receipt of the relevant deposit.

7.   Deposit:

To reserve the accommodation, a 35% deposit of the total rental price must be paid within 7 working days from receipt of written confirmation.  This deposit is non-refundable.

8.   Late Booking:

If a booking is made within 45 days of the holiday commencement date, the full rental price must be paid within 7 working days from time of booking to reserve the accommodation at the agreed price.

9.   Payment of Balance:

The balance of the accommodation rental price must be paid in full no less than 45 days before the date of commencement of the holiday.  Failure to pay the balance in full may result in the loss of the booking and the deposit to secure the booking.  An email reminder will be sent detailing the balance due and final date for payment.

10. Cancellation:

The guest who made the booking is the only person authorised to make a cancellation on behalf of a party.

Cancellation requests must be received by Maison des Vignes at least one calendar month before the first date of the rental period.

Deposits cannot be refunded unless the rental period in question can be resold.  If the rental period cannot be resold, and in exceptional circumstances your deposit may be carried over against a booking at a later available date but any additional costs, i.e. if a different seasonal rate applies this will need to be paid.

If you have paid the full cost of the holiday rental, we will refund your payment only if we are able to resell the rental period in question.

Maison des Vignes reserves the right to cancel a reservation in any circumstance.  However, it is expected that a cancellation within 45 days of the start of the holiday will only occur as a result of a client failing to pay the balance of a holiday (see 9 above) or due to “force majeure” (see 12 below).  In any circumstances other than a guest’s failure to pay, guests will be offered the choice of a full refund or an alternative available holiday at Maison des Vignes.

11. Insurance:

We strongly recommend that you obtain a comprehensive travel insurance policy (including cancellation cover) and to have full cover for the party’s personal belongings, public liability etc, as these are not covered by Maison des Vignes’ insurance.

12. Force Majeure:

For the purposes of cancellation or alteration by Maison des Vignes, “force majeure” is any event which cannot, even with all due care, foresee or avoid, including serious damage to our property, war, political unrest, extreme weather, acts of God, epidemics, riots, civil strife, strikes, industrial disputes, terrorist activity, natural/technical disasters and closure of ports/airports.

13. Alterations to Holiday:

Wherever possible, we will attempt to accommodate guest’s requests for alterations to bookings, but these will only be accommodated subject to availability.

It is unlikely that we will have to make changes to your holiday.  However, this information is prepared many months in advance and Maison des Vignes reserves the right to make changes at any time.  Such changes are likely to be minor and guests will be advised of such changes at the earliest possible opportunity.  Should a major change occur, the following alternatives will be offered:

     Accepting the change offered;

     Taking a holiday with us at an alternative date;

     Full refund.

14. Accommodation:

Accommodation is as specified on maisondesvignes.co.uk, VRBO.com, Avignon-et-Provence, holidayrentals.co.uk, etc. websites.  Maison des Vignes is satisfied that the property is safe and suitable for the purpose for which the property is advertised.  

Guest’s dislike of their accommodation on grounds of size or taste cannot be accepted as grounds for compensation.

15. Arrivals and Departures:

On the day of your arrival, the property cannot be accessed before 4pm.  Arrival before this time may be arranged in advance and we will try to have everything ready for you as early as we can.  If, however, your booked accommodation is not quite ready when you arrive, then you are welcome to either drop off your luggage while you go out for lunch or do some shopping, or use the pool until the accommodation is ready.

To ensure adequate time for preparation of accommodation for arriving guests, departing guests are asked to leave by 10 a.m. on the day of their departure.  We are happy for you to use the pool and garden areas for a little while longer if that helps with your travel plans.

16. Cleaning:

The property will have been thoroughly cleaned prior to your arrival. Guests are asked to leave their accommodation tidy before vacating. Our cleaners charge an exit cleaning fee of GBP35 in respect of a cottage and GBP60 for “La Maison”. This fee will be deducted from the security deposit prior to returning it.

17. Swimming Pool:

The swimming pool at Maison des Vignes is unsupervised and used entirely at your own discretion and risk.  The pool is fenced which meets French legal requirements.  Please note that it is the responsibility of the guests as parents to watch over any children in their care.  The owners of Maison des Vignes are not liable for the safety of ANY adult or child.

The use of china or glass shall not be permitted around the swimming pool.

The use of sunshades or umbrellas is not permitted around the swimming pool due to the unpredictability of the Mistral winds.  Any damage caused to the swimming pool liner due to inappropriate use by the guest will be chargeable.

18. Pets:

Pets are not allowed at the property without prior agreement with the owners.

19. Smoking/Candles:

Smoking and the burning of candles is only allowed on the terrace of your accommodation and we ask that you keep the surrounding area clean of cigarette butts/matches.  Candles should be used in a careful manner and are not to be left unattended.

20. Security and Valuables/Lost Property:

Valuables left at the property are left at the guest's own risk.  Maison des Vignes is not responsible for any loss.  Proper care must be taken against theft and burglary.  It is essential and the guest's responsibility to ensure all doors, shutters and gates are closed and locked when leaving the property and that any security system is engaged.

Maison des Vignes will endeavour to return any item of lost property found after your departure.  Guests will be asked, however, to meet postage/courier costs.  Maison des Vignes cannot take responsibility for items that are not found or are returned in a damaged state.

21. Published Information:

All information as to accommodation and prices has been carefully scrutinised to ensure that it is correct and given in good

faith.  Guests should be aware that changes outside our control may occur between publication of this information and the date of arrival.  Information that is inadvertently incorrect cannot be accepted as grounds for compensation.

22. Your Responsibilities:

Please respect our property and take care not to damage any of the furniture or equipment at your disposal.  A damage/breakage deposit of GBP 250 is required to be paid at the same time as the final balance of the rental.  This security deposit will be held until the guest has vacated the property and the property inspected for any damage.  Upon finalisation of the inspection and if no damage is discovered, the security deposit shall be returned to the guest within one (1) month of the guest’s departure.  During your stay, we do ask that you notify us immediately if any damage or breakage that has occurred so that we can repair or replace the items in question.  If damage/breakage does occur to smaller items; i.e. mugs, glasses etc we request these are replaced with a similar standard and quality.  We reserve the right to charge for any excess damage outside of normal wear and tear.

Maison des Vignes has no control over the behaviour of persons staying at, or visiting the property and is not therefore responsible for any withdrawal or impairment of facilities or other loss or damage caused by them.  Guests are liable for any loss, damage or injury resulting from their own negligent actions, including any sums that may become due to the next occupants of the property, if the damage results in a reduction in their enjoyment of the property.

23. Pets:

Pets “may” be allowed to stay at the property strictly with prior permission by the owners.  The following 'rules' shall apply: dogs must be kept on a lead at all times outside the property; dogs are not allowed to go upstairs or sleep on beds; dogs may not climb onto settees or armchairs; dogs may not be washed in the bath/.shower; towels provided may not be used to dry dogs (owners must bring their own); a dog must not be left alone in the property.  Any pets will be solely at their owners' risk and owners must accept all liability for any damage or accidents caused by their pets.

24. Complaints:

Complaints concerning any aspect of Maison des Vignes will be treated with the utmost seriousness and Maison des Vignes will work hard to resolve the matter quickly.  As a first step, any complaint relating to the standard of the holiday as outlined in publicity material must be made immediately, during the course of the holiday to the property owners.  Action to remedy your situation will be taken as soon as practically possible.  Complaints concerning the service provided during the holiday received after your departure will not be accepted unless these actions have been notified during your holiday.

25. Disputes:

In the unlikely result that any dispute arising cannot be amicably resolved, Maison des Vignes reserve the right to refer the dispute to mediation or arbitration prior to further legal action.

26. Third Party Liability

Maison des Vignes shall not be liable to the guest for any temporary defect or stoppage in the supply of public services to the accommodation, and not in respect to any item of equipment, plant, machinery or appliance in the property.

Under no circumstances shall Maison des Vignes’ liability to the guest exceed the amount paid to Maison des Vignes for the rental period.

 E&OE                                                                          January 2011

These T&Cs can be downloaded here

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